Org. Setting and Reporting
This position is located in Beijing, P.R. China for the United Nations Postal Administration (UNPA) within the Department of Operational Support. The incumbent will report to the UNPA Sales and Marketing Team Lead in New York under the overall direction of the Chief of UNPA.
Within delegated authority, the Sales/Marketing Assistant will be responsible for the overall sales, revenue earned and all matters regarding markets and products development, promotion, Chinese language website maintenance, order fulfillment, correspondences and customer services of the United Nations stamps program in the People’s Republic of China.Promotion/Marketing• Researches, compiles and verifies background material for promotional material; drafts promotional copy for use in different marketing channels, including advertising, direct mail, Internet and e-mail. Proofreads copy written by other colleagues and/or contractors.• Conceptualizes and works with UNPA Graphic and Communication Team to create graphic material for varied print and electronic media projects such as stamps, envelopes, folders, postcards, packaging materials, brochures, catalogues, flyers, posters, and online newsletters. Research for local vendors, obtain cost estimates and supervise the delivery of services and products when required.• Translate information of new UNPA products into Chinese for promotion, marketing and the UNPA website and other online sale platforms;; analyzes sale statistics from various sale platforms and prepares charts and graphs.• Coordinates multiple marketing and promotional programmes to promote the sales of UN stamps/products as set out in the UNPA Programme of Issue (e.g. advertising, websites, direct mail, exhibits, and market research); prepares schedules and cost estimates; liaises with external vendors, graphic design staff, and other UN staff as required; monitors and evaluates responses to promotional programmes.• Work with various UN colleagues to administer and monitor contractual agreements; verifies invoices for payment processing, review of bank deposits for submission to revenue accounts; participation in recruitment process for contract staff, etc.• Performs and supervises quality of data entry of sales and other data into in-house databases; provides periodic reports.• Manages and supervises marketing staff and/or business partners responsible for carrying out different sale, marketing and promotional activities.• Coordinates the Section’s activities with other UN Departments, Agencies and Programmes involved in the sales of UN stamps and other UNPA products.• Coordinates the inventory of UN stamps including incoming and outgoing shipments, liaises with distribution and dispatch offices and annual inventory count and reconciliation.• Performs other duties as required.Sales/Order Fulfillment • Manages and supervises the day-to-day operations and staff of a unit responsible for functions related to the order fulfillment and customer service.• Reviews, plans, prioritizes and assigns work; develops internal operating procedures and guidelines; supervises, coaches and trains subordinate staff.• Handles credit applications and opening of accounts for new customers; researches inquiries and prepares/signs off on relevant communications; monitors status of accounts, investigates discrepancies and initiates action of correcting inconsistencies, identifies issues and recommends actions to supervisor on problem accounts.• Accepts and processes orders (including online/web, individual customers, dealers/distributors and standing orders) for the assigned sales areas; receives, reviews and enters orders into the relevant UNPA systems; communicates delivery schedule; coordinates and follows-up with relevant units to ensure timely delivery and shipping or provision of on-line access, etc.; sends notices/invoices, reminders; responds to questions on status of orders. • Investigates claims on orders, handles returns, and ensures appropriate disposition, adjustments, exchange or refunds; gathers supporting documentation, reconciles discrepancies and submits to supervisor for appropriate action.• Coordinates specific order fulfillment functions. • Monitors operations and recommends changes to improve revenue production, payment of accounts, client services, etc., and initiates new procedures as required.• Manages sales to agents and distributors; evaluates new customer account requests; analyzes their needs and credit worthiness.• Monitors customer feedback; liaises with UNPA Headquarters teams; identifies and recommends selective stamp issues for promotion to customers including standing orders/on-line customers.Work implies frequent interaction with the following:• Staff members at all levels in coordinating offices across the organization (e.g. accounting, procurement, documents distribution, security, building management, conference services/events, sales & marketing, finance and administration, etc.).• UN offices, UN agencies and field missions.• Embassies, NGOs, non-profit and other external academic and commercial organizations. • Media Executives and Production Managers.• Customers, the general public, agents, wholesalers and retailers, mailing contractors, etc.Results Expected: Provides reliable substantive administrative, research and other specialized support in the promotion and sale of UN stamps and products. Shows initiative in the identification and resolution of complex problems. Effectively supervises staff and deliverables, where applicable. Consistently applies appropriate policies, guidelines and procedures. Effectively and in a timely manner, liaises and interacts with colleagues and concerned parties internally and externally.
• Professionalism: Knowledge of principles and practices pertaining to the promotion, sale and distribution of postage stamps and philatelic items. Ability to develop and execute marketing and promotion plan for United Nations stamps and other UNPA products. Ability to service and communicate with customers, process their orders through an Enterprise Resource Planning (ERP) system. Ability to generate and interpret sales reports, conduct market researches, evaluate and advise on product designs and offerings, and recommend pricing. Ability to navigate and use sales website, mobile applications, and popular social media platforms in China. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.• Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.• Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.• Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
A High school diploma or equivalent is required.
Job - Specific Qualification
A test and a Competency Based Interview, including the GGST for the general service, is required.
A minimum of seven years of progressively responsible experience in sales, marketing, publishing, advertising, promotional activities, order fulfilment, customer service in a revenue-generating operation is required. Experience working with sale and order fulfilment systems, online store, and Chinese social media platforms are required. Knowledge and experience with the philatelic market and major players in China is required. Past involvements with retail sales, customer services and exhibitions in China are desirable. Prior work experience with the United Nation organizations or agencies are desirable.
English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English and Chinese Mandarin are required. Knowledge of another official United Nations language is an advantage.
*The filing of this vacancy advertised in this TJO is subject to classification approval.* Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Applicants who have not passed the GGST at the time of application may be invited for the test after submitting an application. Having passed the Administrative Support Assessment Test [in English] at the United Nations headquarters, Economic Commission for Africa, Economic and Social Commission for Western Asia, United Nations Office at Geneva, United Nations Office at Vienna, International criminal tribunal for Rwanda or International Criminal Tribunal for the former Yugoslavia may be accepted in lieu of the GGST.• This position is temporarily available until 31.12.2022. If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment.• While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post.• Subject to the funding source of the position, the eligibility for this temporary job opening may be limited to candidates based at the duty station.• This temporary job opening may be limited to “internal candidates,” who have been recruited through a competitive examination administered according to staff rule 4.16 or staff selection process including the review of a central review body established according to staff rule 4.15.• Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply. Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation.• Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as "retirement." Such retirees shall not be employed by the Organization, unless (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service.
United Nations Considerations
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.