Org. Setting and Reporting
The Department of Operational Support (DOS) was established to provide end-to-end operational support, advisory services and other solutions to operating entities across the Secretariat, including departments, offices away from headquarters, peace operations, and regional commissions.Under the strategic guidance of the Department of Operational Support (DOS), the Kuwait Joint Support Office provides efficient and client-oriented services with the goal of moving transactional, non-location dependent administrative functions from its client entities. These include transactional elements of human resources, finance, travel and payroll.This position is located in the Kuwait Joint Support Office (KJSO). Under the direct supervision of the Chief of Human Resources Section, the Human Resources Officer will serve as Head of the National Staff Unit.
Efficient Service delivery to Client Missions in line with the KJSO Service Center Delivery model. •Leads a team of HR assistants to provide support to client missions and offices in all areas of onboarding of locally-recruited staff, administration of entitlements and benefits, contract management, and other operational and transactional activities; monitors the work load assigned to the team for backlogs and takes appropriate action as necessary; coaches staff under his/her responsibility and identifies needs for continuous learning;•Supports the improvement of the performance of the team to ensure efficient and effective HR service delivery to client missions;•Participates in building strong and valuable relationships with managers in client missions to expedite the service delivery process;•Supports the delivery of planned outputs of the team and ensures that agreed targets are met in line with the Human Resources Management Key Performance Indicators (HRM KPI) and customer service standards;• Interacts frequently with mission management, programme managers on issues related to national staff and client support services;•Manages, guides, develops and trains staff under his/her supervision;•Supports the delivery of in-house HR training programmes to HR teams related to policy guidance, use of HR-IT systems such Umoja and Inspira;•Participates in the planning and organizing of operations and activities related to the Human Resources Information Systems' functions in consultation with the stakeholders in Client Missions;•Assists in coordinating the activities of the KJSO Human Resources Section in supporting client missions to ensure compliance with all applicable HR policies, rules and regulations;•Assists in collection, analysis and reporting of information on employees; ensures the accuracy and integrity of data;•Supports implementation of change management for KJSO HR Operations to achieve improved results;Human Resources Management •Advises the HR Partners under his/her responsibility regarding personnel administration, staff benefits and entitlements, the level of remuneration for consultants and individual contractors; monitors all transactions performed by the HR Partners under his/her responsibility to ensure accuracy and quality; •Provides inputs to mission Human Resources Section in respect of cases with Management Evaluation Unit (MEU) and United Nations Dispute Tribunal (UNDT) cases and budget proposals as required; •Monitors operational activities of HR assistants under supervision, ensures the accuracy and efficiency of all transactional and operational processes as per established SOPs and benchmarks;•Monitors payments of staff benefits, entitlements and supporting documentation; ensures their compliance with established rules and regulations. When required, initiates appropriate corrective action, tracks overpayments and prompts recovery actions; recommends action to be taken in case of non-compliance; Acts as Certifying Officer for HR related benefits and entitlements;•Participates in the recruitment and selection of KJSO national staff, prepares vacancy announcements for locally recruited staff in the GS and NPO categories in coordination with hiring managers, reviews applications and provides a list of eligible applicants to hiring managers, advises managers on the selection process in line with the UN staff rules and regulations, reviews selection recommendations, prepares job offers. Supervises and monitors the work of the Human Resources Assistants in carrying out all human resources administrative transactions including preparation of personnel actions, update of human resources databases, and processing of contracts.Administration of entitlements•Provides advice on interpretation and application of policies, regulations and rules. Reviews and provides advice on exceptions to policies, regulation and rules. •Administers and provides advice on salary and related benefits and social security entitlements.•Determines and recommends benefits and entitlements for staff on the basis of contractual status. Performance management support •Provides performance management advice to locally recruited staff and management. Other duties•Reviews and approves Education Grant Claims and Advances in UMOJA and FSS for KJSO Client Missions’ staff. •Advises and counsels staff in respect of rights, responsibilities, code of conduct and issues and challenges associated with work and entitlements.•Reviews and certifies Service Entry Sheets (SES) for local consultants and individual contractors.•Reviews contracts and letters of appointment prior to signature by the CHRO.•Shares knowledge on all entitlements and benefits applicable to local and international staff; encourage staff in National Staff Unit to process international entitlements whenever possible.•Performs other duties as required by the CHRO from time to time.
Core Competencies:PROFESSIONALISM: Knowledge of Human Resources Policies and Procedures, administrative, budgetary, financial procedures. Demonstrated in-depth technical knowledge of all aspects of administration with proven analytical skills. Ability to apply various United Nations administrative rules and regulations in work situations. Conceptual analytical and evaluative skills to conduct independent research and analysis. Ability to identify issues, formulate opinions, make conclusions and recommendations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.Teamwork:-Works collaboratively with colleagues to achieve organizational goals-Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others-Places team agenda before personal agenda-Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position-Shares credit for team accomplishments and accepts joint responsibility for team shortcomingsClient Orientation:-Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view-Establishes and maintains productive partnerships with clients by gaining their trust and respect-Identifies clients’ needs and matches them to appropriate solutions-Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems-Keeps clients informed of progress or setbacks in projects-Meets timeline for delivery of products or services to clientManagerial Competencies:Managing Performance:-Delegates the appropriate responsibility, accountability and decision-making authority-Makes sure that roles, responsibilities and reporting lines are clear to each staff member-Accurately judges the amount of time and resources needed to accomplish a task and matches task to skills-Monitors progress against milestones and deadlines-Regularly discusses performance and provides feedback and coaching to staff-Encourages risk-taking and supports creativity and initiative-Actively supports the development and career aspirations of staff-Appraises performance fairly
High school diploma or equivalent is required. Technical or vocational certificate in human resources, business administration or personnel administration is required.
A minimum of ten (10) years of progressively responsible experience in human resources management, administrative services or a related area. The minimum years of relevant experience is reduced to five (5) years for candidates who possess a first level university degree. Minimum of three (3) years working experience in the interpretation of United Nations human resources policies, rules and regulations related to staff administration of entitlement and recruitment is required. Minimum of three (3) years’ experience as Umoja HR Local Process Expert (LPE) and combined with 5 years hands-on experience as HR Partner is required. Minimum of three (3) years’ experience in staff recruitment / onboarding process in Inspira and administration of staff entitlements is required. Minimum of three (3) years of experience in processing and approving Education Grant claims and advances in ERP system is desirable. Working experience in a service center is desirable. Working experience in the United Nations or an International Organization in a post-conflict environment outside home country is desirable.
English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in oral and written English is required. Knowledge of Arabic is desirable.
Previously rostered candidates are not subject to any further assessment and as such, will not be invited for such an assessment.
This "Recruit from Roster" job opening is only open to roster applicants who are already placed on pre-approved rosters, following a review by a United Nations Central Review Body. Only roster applicants who were placed on rosters with similar functions at the same level are considered to be eligible candidates. Eligible applicants receive an email inviting them to apply. Rostered applicants are encouraged to apply only if they are interested and available to take up the position at the duty station/s specified in the Job Opening. Applying to this job opening carries an expectation to accept the offer, if selected.
United Nations Considerations
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.