Org. Setting and Reporting
The Department of Operational Support (DOS) was established to provide end-to-end operational support, advisory services and other solutions to operating entities across the Secretariat, including departments, offices away from headquarters, peace operations, and regional commissions.The Regional Service Centre in Entebbe, Uganda (RSCE), was established in July 2010, following the adoption of General Assembly resolution 64/269. The Centre provides efficient, client-oriented and scalable services with the goal of moving transactional, non-location-dependent administrative functions to the Centre from its client entities. This includes transactional elements of human resources, finance, multimodal movement and control, personnel and cargo transport and information and communications technology (ICT) support. In addition to these services, the Office of the Director RSCE and support offices through the Deputy Director RSCE provides overall guidance on the operations of the RSCE including strategic planning, communication, budgeting, human resources management, property management, quality assurance and business intelligence, conference services, record keeping and archive management, and audit response and risk management.For more information, please visit https://rsce.unmissions.org.This position is located in the Travel Service Line. The Training Officer-Travel at this level reports to the Travel Service Line Manager.
• Works with the RSCE Service Delivery and Service line Managers to identify forthcoming travel training requirements and develop strategies to meet them.• Implements the design, development, delivery, and evaluation of the training, learning and development programmes for RSCE and its client missions and oversees the design and delivery of travel mission-readiness and orientation programs.• Develops and upgrades relevant training materials related to Travel operations.• Oversees and contributes substantially to the design of specific training programs to meet unique RSCE operational requirements and staff development needs including, inter alia, technical and substantive training, safety and security, induction training, leadership and management, communication skills, planning, train-the-trainer, and performance appraisal.• Oversees the development of systems and methods for disseminating knowledge to mission personnel on training and staff development opportunities, inducing distance-learning, self-study, and other sources of learning.• Oversees the co-ordination and organizing of travel specialized training programs within various functional and substantive areas.• Manages and develops systems for the collection and maintenance of statistical data on travel training activities and coordinates responses to queries and requests for information on the training programs delivered.• Oversees and ensures the timely preparation and monitoring of budgetary allocations through regular reviews.• Identifies need for new or modified training on travel policies and practices and works with RSCE client missions and staff to identify forthcoming training requirements for travel-related transactions and develops strategies to meet them.• Ensure the timely preparation and evaluates the effectiveness of training, learning and development activities and develops appropriate reports.• Provides advisory services for travel-related issues to staff and managers, to ensure that training and development meets current needs and anticipates to the extent possible future needs, develops tools, and participates in the assessment of training needs, collection and collation of required inputs and preparation of relevant reports.• Oversees the work related to operational travel program in the service line as related to all RSCE client missions.• Acts as the in-house Umoja Local Process Expert Trainer (LPET), develops relevant training materials for disseminating knowledge to mission personnel on travel reporting and data analytics.
Professionalism: Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Planning and organizing: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently.Client orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.
High School Diploma or equivalent is required.
A minimum of ten (10) years of progressively responsible experience in workforce learning and development, capacity building and knowledge transfer, or a related area is required Minimum of four (4) years' experience in the design and practical delivery of formal training sessions and programmes is required. Experience working in a multicultural and/or international work environment and a field mission or post-conflict environment outside of your home country is also required. Experience working in a United Nations common system field operation (inclusive of peacekeeping, political missions and UN agencies, funds and programmes)- or similar international organization or non-governmental organization - in a conflict or post-conflict setting is desirable. Experience with financial management or accounting in an international setting is desirable.
English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Knowledge of French is desirable.
Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.
This post is funded for an initial period of one year and may be subject to extension. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position. Staff Members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.
United Nations Considerations
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.